,
Croatia
Data privacy is very important to us, we collect only the necessary, basic data that we need to meet our obligations. We take the protection of your personal data seriously, and we are committed to protecting it under the General Data Protection Regulation (GDPR).
All user data is strictly kept and is only available to the processing manager
PROCESSING MANAGER:
one by Marlu,obrt za proizvodnju i usluge
owner Martina Luštein
Pribićka 3, 10 000 Zagreb
Croatia
OIB 26510943150
e-mail:info@onebymarlu.com
mob: +385 95 5822 174
Your personal data will be transferred to third parties only if necessary for the provision of our service, eg delivery or you have given us consent. We undertake not to change, sell or pass it on for any purpose. As in theory it is possible that data transmission via the Internet may have security vulnerabilities and it is not possible to guarantee 100% security, you can provide us with personal data via phone call.
WHAT DATA DO WE COLLECT?
In order to fulfill our obligations and provide you with the best possible service, we collect the following information:
contact information (name and surname, address, e-mail address, telephone number)
order information
payment information and/or payment history
if you have requested an R1 invoice OIB information
IP address
FOR WHAT PURPOSES DO WE USE YOUR PERSONAL INFORMATION?
We use your personal information to manage online purchases on our website, process and pay for your order, and send delivery notifications, and the delivery itself. We will also use them in the event of a return or any problem with the product or delivery.
Your personal data is also used to confirm the legal age for online shopping as well as to confirm your address with external partners, and to create sales invoices / offers to the respondent (physical address for delivery of goods, order address, and delivery address).
We will use your personal information to answer your inquiries, technical support, and resolve any complaints or problems with your order.
The IP address will be included in the email if you request a password reset) registered customers).
We will also use them to ensure that you respect the rights and obligations of our relationship for the purpose of preventing losses on our part or preventing misuse of our services.
HOW LONG DO WE KEEP YOUR DATA?
We process your information for the time it takes to complete a product service, including potential refunds, complaints, or claims related to the purchase of a product or service. After that time, they will be stored and protected during the period in which responsibility for their processing may arise in accordance with the legally prescribed provisions.
DATA SHARING WITH THIRD PARTIES
We share your personal data with our trusted partners for the purpose of providing these services (payment processing, and delivery of ordered products). These service providers, together with the IT service provider (in the case of the most efficient solution to possible technical problems) are obliged to properly protect your data and keep it confidential.
WHAT RIGHTS DO YOU HAVE OVER YOUR DATA?
If you have an account on this website, you may request to receive an export file of personal information we hold about you, including any information you provide to us. You may also request the deletion of all personal information we hold about you. This does not include any information we are required to hold for administrative, legal, or security purposes.
The Terms of Use define the order processing procedure, in order, payment, delivery, and possible returns and/or reclamation of items in our online store. The seller is one by MarLu, craft for production and services, owner Martina Luštein, Pribićka 3, 10 000 Zagreb, OIB 26510943150, and the buyer is a visitor to the online store who selects at least one item, fill out an electronic order form (cart in the online store) and send it to the Seller.
PRODUCT PRICES
All prices on our online store are expressed in Croatian kuna (HRK) and euro (€) including VAT. When buying, the prices are valid on the day of the order, all ordered goods will be delivered at the prices that were valid at the time of making the offer or at the time of the order.
Prices are valid until the price list changes. One by MarLu is authorized to change prices without prior notice.
REGISTRATION
The customer may or may not be registered at www.onebymarlu.com to make a purchase. When registering, the Customer is required to enter an e-mail address and password.
ORDERING
You can order items exclusively via the electronic shopping cart form in the online store. After selecting the item, the Customer enters his personal data required to perform the service (name and surname, address, e-mail address, telephone number, OIB if an R1 invoice is required) and makes payment in the manner of his choice.
After the payment is made, the Buyer will receive a notification of the receipt of the order. In case the Seller is not able to deliver any of the ordered items, he will contact the Buyer by phone or e-mail and inform him about it. The Buyer has the option to ask for a replacement or cancel the ordered product.
DELIVERY
We deliver items in the territory of:
Republic of Croatia-delivery price 5,31€
Slovenia-delivery price 11,95€
other EU countries(except Croatia and Slovenia) 22,56€
The delivery price is not included in the price of the items. For orders larger than 132,72€ delivery is free.For jewlery delivery is also free.
Delivery times:
-three to ten business days
In case of delayed delivery due to unforeseen conditions (eg weather disasters, etc.) through no fault of one by MarLu or if the Buyer is not available on the contacts specified during the order and therefore we cannot inform him about the delay one by MarLu is not responsible for delays deliveries.
In the case of a larger order or a larger number of orders, there is the possibility of a longer delivery time, of which the Buyer will be notified upon receipt of the order.
The order is delivered to the customer at the address specified in the order as the delivery address.
When taking over the order, the buyer is obliged to inspect the shipment to determine that there is no visible damage. By signing the invoice, and receiving the order and the invoice, the Buyer confirms that during the delivery he inspected the item and that there is no damage.
ITEM REPLACEMENT
The buyer has the right to replace the item within 14 days of receiving the order. Replacement of items is possible only upon the presentation of an invoice. The buyer sends the items at his own expense.
The customer is obliged to request a replacement via e-mail at customer@onebymarlu.com with the content REPLACEMENT: order number in the e-mail subject.
The buyer is obliged to state in the e-mail whether he wants to change the item for another size or color of the same item or for another item. Returned items must be undamaged, unused, with original labels, and properly packaged to prevent damage during transport.
Item return address:
one by Marlu,obrt za proizvodnju i usluge
Martina Luštein
Pribićka 3, 10 000 Zagreb
Croatia
When we determine that the items are in the condition in which they were sent to the Buyer, we approve the replacement. After we approve the replacement, of which the Buyer will be notified electronically, we send the selected replacement item to the Buyer’s address.
COMPLAINTS AND COMPLAINTS
One by MarLu is responsible for material defects of the delivered products. Material defects exist in the event that:
-the item does not have the necessary properties for its regular use or for marketing,
-the item does not have the necessary properties for the special use for which the Buyer procures it, and which was known to the seller or must have been known to him,
-the item does not have the properties and characteristics that are explicitly or tacitly agreed upon, ie prescribed,
-the Seller has submitted an item that is not identical to the sample or model unless the sample or model is shown for information only,
-the item does not have properties that otherwise exist in other items of the same type and that the buyer could reasonably expect according to the nature of the item, especially considering public statements of sellers, manufacturers, and their representatives on the properties of items (advertising, labeling, etc.).
The buyer is obliged to notify the seller of the existence of visible defects within two months from the date of discovery of the defect, and no later than two years from the transfer of risk to the consumer. When, after receiving the goods from the Buyer, it turns out that the thing has a defect that could not be detected by the usual inspection when taking over the thing, the Buyer is obliged, under the threat of loss of rights, to notify the seller of this defect within two months. discovered.
The seller is not responsible for defects that appear after two years have passed since the delivery of the item. The rights of the Buyer who timely notified the Seller of the existence of the defect shall expire after two years, counting from the date of sending the notice to the Seller, unless the Seller’s fraud prevented the Buyer from realizing them.
If the existence of a material defect is determined, the seller may have one of the following obligations, all in accordance with the provisions of the Law on Obligations according to the consumer’s choice:
elimination of the defect,
delivery of another product without defect (replacement),
price reduction,
contract termination.
Rights-based on material lack of property are regulated by the Law on Obligations.
When the Buyer is a legal entity, the rules on material deficiency prescribed by the Civil Obligations Act apply to it, especially in the part where the material defect for legal entities is regulated differently from the one stated here in the Terms of Use, than the Civil Obligations Act applies.
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
The buyer has the right to unilaterally terminate the contract (cancel the purchase) within 14 days without giving a reason. The 14-day period starts from the day the product is picked up. The contract is terminated by sending an unambiguous written statement (one by MarLu, obrt za proizvodnju i usluge, Pribićka 3, 10 000 Zagreb,Croatia) or via internet mail (customer@onebymarlu.com) in which you will state your name and surname, address, telephone number, and email address. Refunds will be made no later than 14 days after they receive a written or electronic request for unilateral termination of the contract by One by MarLu.
In the case that the Buyer has already taken over the item and canceled the purchase, the taken-over goods must be returned to the Seller upon written notice. When returning the items, they must be unused and undamaged, so it is obligatory to enclose a copy of the original invoice and send everything together to the sender’s address:
The cost of returning the goods is borne by the buyer. The Seller will return the funds to the Buyer no later than 14 days from the receipt of the item.
In the event of impairment of the product resulting from the handling of the product, the Seller will be charged from the amount of the purchase price received in the ratio of impairment of goods at its own discretion, considering the objective criteria of each case.
The right to terminate the contract of sale is not allowed in the following cases:
-the trader has fully fulfilled the service contract, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he knows he will lose the right to unilateral termination of the contract from this section if the service is fully performed
-the subject of a contract for goods or services whose price depends on changes in the financial market that are beyond the influence of the trader, and which may occur during the consumer’s right to unilateral termination of the contract
-the subject of the contract is goods made to the consumer’s specification or clearly adapted to the consumer
-the subject of the contract is perishable goods or expired goods
the subject of the contract sealed goods which due to health or hygiene reasons are not suitable for return, if they were unsealed after delivery
-the subject of a contract is a commodity which, by its nature, is inseparably mixed with other things after delivery
-the consumer specifically requested a visit from the trader to perform urgent repairs or maintenance work, provided that during such a visit, in addition to those services explicitly requested by the consumer, the trader provides other services, or delivers other goods than those necessary to perform urgent repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
-the subject of the contract is the delivery of digital content that is not delivered on physical media if the fulfillment of the contract began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination.
When the buyer is a legal entity, the section of these Terms of Purchase entitled “Right to unilateral termination of the contract” does not apply to him. The Law on Obligations and the Law on Electronic Commerce apply to legal entities.
LIMITATION OF LIABILITY
Due to the different resolutions of the monitor on your electronic devices, there may be a difference in the consistency of the colors you see on the monitor and the colors of the items for which those by MarLu are not suitable.
One by MarLu is not responsible in the case of:
-differences in the consistency of the colors of the items on the monitors of your electronic devices and the colors of the items, which is caused by the different resolution of the monitors
-delivery delays due to unforeseen conditions (e.g., weather disasters, etc.) through no fault of One by MarLu or if the Buyer is not available on the contacts specified during the order, so for this reason we cannot inform him about the delay
-non-delivery of items because of incorrect delivery data
-damage to the packaging and/or items incurred during delivery
-damage to the item due to improper use, eg washing the item at an inappropriate temperature, leaving interactive toys out of the reach of pets unattended
-consequences arising from the unavailability of websites due to technical reasons
for possible costs incurred by using computer equipment and telecommunications systems due to the use of our website or online store
-any damages caused by the interruption of the Internet connection while using our website or online store
unauthorized use of the registered Customer’s username and password
-any damages incurred by the Customer in connection with the misuse of our website or online store by third parties
By using the One by MarLu website and online store, the Customer accepts all risks of using the website and uses that website only for personal use and at his own risk.
The buyer undertakes to use our website and online store in a manner consistent with the law. At no time is the One by MarLu website permitted to distribute harassing content that in any way incites hate speech, pornographic content, content that promotes discrimination, or any form of communication aimed at harming others in any way.
The contents of the site may not be modified in any way.
One by MarLu has the right to change the prices of its items without prior notice. When buying, the prices are valid on the day of the order, ie all ordered goods will be delivered at the prices that were valid at the time of making the offer or at the time of the order.
One by MarLu reserves the right to change, restrict the use or cancel the www.onebymarlu.com site and is not responsible for the possible consequences of changing, restricting the use or cancellation.
One by MarLu reserves the right to change the terms of use without prior notice. The customer is obliged to read the Terms of Use available on the website every time he visits our website and / or online store.